Frequently Asked Questions

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Frequently Asked Questions

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At fresh express we strongly believe that customer choice should be as informed as possible and so we are always on hand to lend an ear and talk to our customers about our wide range of products. Although we already issue a monthly newsletter to keep our clients up to speed on the latest food news we recognise in these fast-moving times, this is no longer enough. The fruit and vegetable industry is an ever-evolving market and we know that there is always more we can do to help our customers make informed decisions about what they want to buy. This website, which is updated on a daily basis, aims to provide all the latest information on our vast range of products, and help explain which vegetables are in season, which fruit is best avoided at certain times of year and why there has been a price change for a particular product.

We have a wide customer base comprising of:
Restaurants - Retail concepts - Event caterers - Contract caterers - Business and Industry groups - Governmental organisations - Independent caterers - Purchasing solutions providers - Third-party food service suppliers - Schools and colleges - Offices - Hospitals - Pub groups - Bars - Health clubs
.Deliveries can be made on a cash on delivery basis or we also offer full trade credit account facilities or by weekly invoice.
Become one of our customers
Firstly, give us a call or send us an email so we can fully discuss all your requirements

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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

QUESTION : Can we come to you and purchase?

ANSWER : No We operate in warehouse's we are not a fruit shop.

QUESTION : What days do you deliver?

ANSWER : We Deliver 6 Days a week to see what days we deliver to your area you can see it on the check out days.

QUESTION : How much does delivery cost?

ANSWER : A maximum flat fee of $5 for each delivery run

We Charge $5 flat fee or Free delivery for all orders over $60.

QUESTION : Is there a minimum order value?

ANSWER : minimum order value is $30 or a $5 low fee will occur.

QUESTION : When do I have to order by?

ANSWER : For next-day delivery, orders must be in before 11:30 PM.

QUESTION : Is there a minimum order?

ANSWER : The minimum order is just 30 dollars.

QUESTION : what is the maximum amount of specials can i purchase?

ANSWER : The maximum amount of specials can be purchased is 3 per product, if purchased over 3 product specials Order will be Automatically Cancelled

QUESTION : What happens if I'm not home?

ANSWER : We’ll leave it somewhere safe.

QUESTION : How are the produced Delivered?

ANSWER : We deliver all our produce with our Refrigerated vans or trucks to ensure you receive them nice and fresh

QUESTION : Who packs my order?

ANSWER : We have a team of qualified packers that have been in the produce industry for years. All
orders are checked before leaving and then Our Drivers deliver it all to you.

QUESTION : What happens if something is out of stock or quality not fresh?

ANSWER : We will replace it with similar items plus Add extra items free of charge.

QUESTION : What happens if Im not happy with my order when receiving it?

ANSWER : We will pick it up and give you full refund.

QUESTION : Is your produce quality guaranteed?

ANSWER : Yes 100% quality guaranteed.

Have any other questions?

Drop us an email: info@freshexpress.com.au