FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS


QUESTION : Can we come to you and purchase?

ANSWER : No We operate in warehouse's we are not a fruit shop.


QUESTION :   What days do you deliver?
ANSWER :   We Deliver 6 Days a week to see what days we deliver to your area you can see it on the check out days.  

QUESTION :  How much does delivery cost? 
ANSWER :  A maximum flat fee of $5 for each delivery run. 


QUESTION :  When do I have to order by?

ANSWER :  For next-day delivery, orders must be in before 11:30 PM.

QUESTION : Is there a minimum order?

ANSWER : The minimum order is just 30 dollars.


QUESTION : what is the maximum amount of specials can i purchase?

ANSWER : The maximum amount of specials can be purchased is 3 per product, if purchased over 3 product specials Order will be Automatically Cancelled


QUESTION : What happens if I'm not home?

ANSWER : We’ll leave it somewhere safe.


QUESTION : How are the produced Delivered?

ANSWER : We deliver all our produce with our Refrigerated vans or trucks to ensure you receive them nice and fresh  


QUESTION : Who packs my order?

ANSWER : We have a team of qualified packers that have been in the produce industry for years. All orders are checked before leaving and then Our Drivers deliver it all to you.


QUESTION : What happens if something is out of stock or quality not fresh?

ANSWER : We will replace it with similar items plus Add extra items free of charge.


QUESTION : What happens if Im not happy with my order when receiving it?

ANSWER : We will pick it up and give you full refund.  


QUESTION : Is your produce quality guaranteed?

ANSWER : Yes 100% quality guaranteed.


Have any other questions?
Drop us an email: info@freshexpress.com.au